CANCELLATION AND LATENESS POLICY
-PLEASE NOTE THAT CHILDREN, PETS AND GUESTS ARE NOT ALLOWED TO COME WITH YOU as they will not be covered by our insurance policy. This excludes assistance animals who are welcome to our studio.
- A non-refundable booking fee is required for every booking. This will be deducted from the cost of your treatment.
- If an appointment is cancelled with less than 48 hours notice your booking fee will be lost and you will be required to pay another booking fee for your next appointment.
- Cancellations with less than 24 hours notice will be charged in full for their booking.
- All no shows will be charged the full amount of their booking.
- If you arrive any later than 15 minutes after your appointment start time you will have to re-arrange for another date. You will be charged in full.
- If you arrive less than 15 minutes late we can commence with the appointment but it will finish at the appointed end time and you will still be charged in full.
- Please arrive no earlier than 5 minutes before your appointment time.