Academy terms and policies


Can I cancel or transfer my course?

All classroom based course fees/deposits are non-refundable and non-transferable this includes any voucher payments or loan payments once your course place has been reserved.

However, for classroom based bookings, in the event of a genuine reason (medical only) for non-attendance or cancellation (written proof of which will be required and does not include childcare or holidays), a request for transfer may be considered at the discretion of The Lash And Beauty Studio. A transfer fee of £50 per training date will apply to reschedule  your course. If your course is a 2 day course you will be expected to pay £50 x2 and so on.


For live online training sessions

Students need to cancel their live online session with a minimum of 48 hours notice if they cannot attend. If a student cancels their live slot with less than 48 hours notice more than three times they will not be allowed to book on any future live training sessions as this repeatedly prevents other students from being able to take the slot. 

Once an online course has been purchased it is NON REFUNDABLE. If you are having issues or need to speak to someone about your course please email us at [email protected]

How big are the classes?
We only take a maximum of 8 students per classroom based training course depending on the type of course.

We take a maximum of 6 students for each live online live session.  Please book as far in advance as possible to avoid disappointment.

What if I have difficulties finding the training centre on the day? (for classroom based training only)

Don't worry if you have any difficulties in finding the training centre, please refer to Map & Directions to our training centres on our training location page.

If you are still struggling, please call us as soon as possible on 07854135760 and we will direct you in.

If you are going to run late for your training, please let us know before 9.30am. Anyone later than 10.00am can not be admitted in to the training salon.

What happens if I’m the only person booked on to this course? (for classroom based training only)
If you are the only person booked on your course it may be cancelled and we will offer you an alternative date or venue or you may be asked to attend with a model.

What if The Lash And Beauty Academy cancel my course? 
The Lash And Beauty Academy may have to cancel your course for reasons outside of our control, i.e. tutor sickness, flood or fire, power cuts or insufficient numbers of students. A new course date will be offered. The Lash And Beauty Studio can accept no responsibility for any accommodation/travelling costs students may incur due to the cancellation of courses.

Do I receive a recognised certificate?
Yes, all certificates come as a PDF download which will be send to you via email.

  • Basic online training is accredited with IPHM. There is a certificate fee of £12 in addition to the main course fee.
  • Live online and classroom based training is accredited with ABT.

Can I start my own business once qualified?

Yes. You can start immediately, although we recommend that you practice your new skill on models before taking on fully paying clients.

Do I need to bring a model with me?
In most cases this is no unless stated in the course description, as students will work on each other.

If you are the only person booked on the course you may need to attend with a model but we will let you know if this is required.

Can I get trade membership cards following my training?

Many of our students gain trade membership cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Lash And Beauty Studio Accredited Certificate as proof of completion of their training. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these memberships. This is at the discretion of the supplier/wholesaler.

What if I have Special Training Needs / Requirements?

Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis.

Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

All students are required to give and receive treatments on training days. Any medical conditions which may prevent this should be disclosed in confidence at the time of booking. A model must be provided by the student where medical conditions prevent receiving treatment.

Training days may involve mixed sex groups. Those with religious or personal reasons where they require a same sex training environment only should discuss this with the Advisor before booking.

If you are pregnant or breastfeeding please inform us in advance. 

What are the Course times? 

Please refer to your course booking confirmation email for your course start and finish times as these can vary for each course attending.

Late arrival is extremely disruptive to other students for both classroom based courses and live online sessions.  If you arrive late (in excess of 10 minutes) you will be unable to participate in the training as our practical demonstrations will have started and cannot be repeated. 

For classroom based training this will result in a £50 transfer fee for a rescheduled date.  Please therefore ensure you allow sufficient time for travel.

What do I need to take with me on my Course?

You will be required to bring 2x clean FFP2 masks, a visor, a bottle of water and your lunch. You will also need a pen and notepad.

What do I need to wear on my training day?

If you have a professional beauty tunic this would be appropriate. Otherwise smart-casual, clean clothing should be worn. Please note no jeans or trainers. You should wear flat shoes with covered toes/heels. Please ensure you are suitably dressed to give and receive treatments.

Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice.

Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings. 

When will I receive my certificate?


You will receive your certificate after you have completed your case studies and have been passed by a qualified trainer. Your certificate will be sent to you as a PDF download via email. Please note that all basic online courses have a certificate fee of £12 to pay before a certificate will be sent out (ABT accredited courses include the certificate).

How long do the courses take?

One day classroom based courses last around 5 hours. 

Live online sessions last approx. 2 hours

Please note the number of hours required to complete this course as stated are a guideline only. The actual number will vary depending on the speed at which students learn and class size. 

Still have questions?

If you require any further assistance or have any additional questions, please use our contact form on our contact page, one of our team will get back to you to help. Our offices are open Monday to Sunday from 10.00am – 5.00pm.

You must be over the age of 18 years to attend any course.



Contact Us

If you have any questions, concerns or complaints about this Academy Terms and Policies, please contact us: