Academy terms and policies
How can I book and pay for my course?
Bookings can be made via our booking system https://bookwhen.com/thelashandbeautyacademy.
For VIP one to one bookings you must email firstname.lastname@example.org or alternatively you can call us on 07854135760 to discuss your requirements.
Do you offer course loans to help me pay for my course fees?
We don’t offer course loans, but for courses over £400 we accept a non-refundable deposit to secure your place. The remainder is due 10 days before the day of the course, if fees are not paid by this time your place may be offered to another full paying student and your deposit and any other fees you have paid will not be refunded.
Can I cancel or transfer my course?
All course fees/deposits are non-refundable and non-transferable this includes any voucher payments or loan payments once your course place has been reserved.
However, in the event of a genuine reason (medical only) for non-attendance or cancellation (written proof of which will be required and does not include childcare or holidays), a request for transfer may be considered at the discretion of The Lash And Beauty Studio. A transfer fee of £50 per training date will apply to reschedule your course. If your course is a 2 day course you will be expected to pay £50 x2 and so on.
Are there any hidden costs?
No. Course prices include VAT, accreditation fee* and the use of all products and equipment during your training. Starter kits can be purchased at the end of the course to enable you to start work immediately. (*any voucher bookings do not include your certificate needed to gain insurance. If you require this, there is an additional fee of £25).
How big are the classes?
We only take 4 - 12 students per class depending on the type of course. Please book as far in advance as possible to avoid disappointment.
What if I have difficulties finding the training centre on the day?
Don't worry if you have any difficulties in finding the training centre, please refer to Map & Directions to our training centres on our training location page.
If you are still struggling, please call us as soon as possible on 07854135760 and we will direct you in.
If you are going to run late for your training, please let us know before 9.30am. Anyone later than 10.00am can not be admitted in to the training salon.
What happens if I’m the only person booked on to this course?
If you are the only person booked on your course it may be cancelled and we will offer you an alternative date or venue or you may be asked to attend with a model.
What if The Lash And Beauty Academy cancel my course?
The Lash And Beauty Academy may have to cancel your course for reasons outside of our control, i.e. tutor sickness, flood or fire, power cuts or insufficient numbers of students. A new course date will be offered. The Lash And Beauty Studio can accept no responsibility for any accommodation/travelling costs students may incur due to the cancellation of courses.
Do I receive a recognised certificate?
Yes. All our courses are accredited by Professional Beauty Direct and Association of Beauty Therapists (Microblading is accredited by ABT ONLY) . On successful completion of your course you will have the option to purchase an Accredited Certificate for £25 which will enable you to gain industry insurance and work as a professional within the industry. Once your certificate has been issued no refund can be issued.
Can I start my own business once qualified?
Yes. You can start immediately, although we recommend that you practice your new skill on models before taking on fully paying clients.
Do I need to bring a model with me?
In most cases this is no unless stated in the course description, as students will work on each other.
If you are the only person booked on the course you may need to attend with a model but we will let you know if this is required.
Can I get trade membership cards following my training?
Many of our students gain trade membership cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Lash And Beauty Studio Accredited Certificate as proof of completion of their training. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these memberships. This is at the discretion of the supplier/wholesaler.
What if I have Special Training Needs / Requirements?
Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis.
Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.
All students are required to give and receive treatments on training days. Any medical conditions which may prevent this should be disclosed in confidence at the time of booking. A model must be provided by the student where medical conditions prevent receiving treatment.
Training days may involve mixed sex groups. Those with religious or personal reasons where they require a same sex training environment only should discuss this with the Advisor before booking.
If you are pregnant or breastfeeding please inform us in advance.
What are the Course times?
Please refer to your course booking confirmation email for your course start and finish times as these can vary for each course attending.
Late arrival is extremely disruptive to other students. If you arrive late (in excess of 15 minutes) you will be unable to participate in the training as our practical demonstrations will have started and cannot be repeated, resulting in a £50 transfer fee for a rescheduled date. Please therefore ensure you allow sufficient time for travel.
What do I need to take with me on my Course?
You will be required to take your lunch with you, although there is a cafe on site which is open 8am until 2pm Monday to Friday. You do not need to print and bring your course guide unless you wish to make notes on them on the day.
What do I need to wear on my training day?
If you have a professional beauty tunic this would be appropriate. Otherwise smart-casual, clean clothing should be worn. Please note no jeans or trainers. You should wear flat shoes with covered toes/heels. Please ensure you are suitably dressed to give and receive treatments.
Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice.
Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings.
When will I receive my certificate?
Following your training, we will have your certificate available for you to take home with you on the day which allows you to obtain Public Liability insurance so you can start offering treatments to paying clients and work from home or mobile. IF YOUR COURSE REQUIRES A CASE STUDY YOU WILL BE POSTED YOUR CERTIFICATE AFTER YOUR CASE STUDY HAS BEEN COMPLETED.
If you need a replacement certificate it is £25 for one to be printed and posted out to you.
How long do the courses take?
One day courses last around 6.5 hours. Half day courses last for around 3 hours.
Please note the number of hours required to complete this course as stated are a guideline only. The actual number will vary depending on the speed at which students learn and class size.
Still have questions?
If you require any further assistance or have any additional questions, please use our contact form on our contact page, one of our team will get back to you to help. Our offices are open Monday to Saturday from 10.00am – 7.00pm.
You must be over the age of 18 years to attend any course.